Build Your Career at H2TECH

What you will do

• Investigate and resolve customer-reported incidents across enterprise web applications.
• Troubleshoot in a structured way: log analysis, configuration validation, API testing, and database queries.
• Use AI-assisted tools to accelerate resolution.
• Contribute knowledge articles.
• Participate in the 24x7 shift rotation.

What we are looking for

• Solid troubleshooting across enterprise web applications.
• Ability to read SQL and interpret logs.
• Understanding of REST APIs and tools like Postman.
• Familiarity with cloud environments (AWS, Azure or GCP).
• Strong written and verbal English.
• Active user of AI productivity tools.

Nice to have

• GIS or geospatial technology exposure.
• Networking, DNS, SSL, load balancing.
• Scripting in Python or Bash.
• ITIL Foundation.

What you will do

• Act as a senior technical escalation point for complex issues.
• Lead deep investigations into defects, performance issues and integration failures.
• Work directly with engineering on product defects.
• Mentor junior engineers.
• Author runbooks and knowledge content.
• Participate in the on-call rotation.

What we are looking for

• Deep full-stack troubleshooting across frontend, backend, APIs, databases and cloud infrastructure.
• Strong SQL (PostgreSQL, Oracle or SQL Server), including query writing and schema interpretation.
• AWS or Azure diagnostics.
• REST API debugging.
• Scripting in Python or JavaScript.
• Experience mentoring engineers.
• Daily practical use of AI tools for technical investigation.

Nice to have

• GIS technologies (ESRI ArcGIS, QGIS, PostGIS, OGC standards).
• Kubernetes or Docker.
• ITIL v4.

What you will do

• Own and improve the AI agent platform supporting a global support organisation.
• Build automation workflows that reduce manual effort.
• Manage the knowledge management platform.
• Build CRM and ITSM integrations, dashboards and operational tooling.
• Track AI deflection and knowledge base effectiveness.

What we are looking for

• Hands-on experience with LLM-powered systems, RAG pipelines or AI-assisted support platforms.
• Strong Python.
• API integration experience.
• Familiarity with CRM or ITSM platforms (Salesforce, ServiceNow, Zendesk, Jira).
• Strong data and analytics skills.

Nice to have

• Vector databases (Pinecone, Weaviate, pgvector), embedding models, semantic search.
• AWS or Azure, Docker, Kubernetes.
• LLM observability tooling (LangSmith, Langfuse, Arize).
• ITSM process design.

What you will do

• Complete structured Trailhead training across administration, data modelling, Apex and Lightning Web Components.
• Prepare for the Salesforce Certified Associate or Platform Developer I certification.
• Build small Apex classes, triggers, flows and Lightning Web Components under supervision.
• Write and run test cases for iSyncSF and support QA and regression cycles.
• Work on assigned bugs and small enhancements, and help investigate customer-reported issues.
• Write and update technical documentation and knowledge articles.

What we are looking for

• Sound programming fundamentals in an object-oriented language such as Java, C#, Python or JavaScript.
• A working understanding of databases and SQL.
• Clear written and spoken English, since our customers are international.
• Genuine intent to build a long-term Salesforce career, not a short-term internship.
• Available full time from our Ahmedabad office for the full training period.
• Good to have: an active Trailhead profile and any existing certification.

What you will gain

• Hands-on development on a live AppExchange product used by enterprise customers.
• Direct mentorship from senior Salesforce professionals and the founder.
• Exposure to the full product lifecycle: build, QA, release and support.
• Support toward Salesforce certification, and a completion certificate and recommendation in every case.

How to apply

Email your resume to hr@h2techsoftware.com with the subject line “Salesforce Developer Trainee, [Your Name]”. Include your Trailhead profile link and any GitHub or project links.

What you will do

• Learn the Salesforce ecosystem, where iSyncSF fits, and our ideal customer profile.
• Build target account and contact lists using LinkedIn, Sales Navigator and other research.
• Run daily personalised LinkedIn and email outreach, and qualify inbound enquiries.
• Book qualified discovery meetings for the sales team and prepare the pre-call brief.
• Support demos, webinars, email campaigns, case studies and event follow-up.
• Use AI tools for research, personalisation and content drafting, reviewed before anything reaches a customer.
• Keep CRM data clean and current.

What we are looking for

• Excellent spoken and written English, and confidence on video calls with international customers.
• Consistency and resilience for daily outreach, and comfort being measured on output.
• Real interest in SaaS and B2B technology.
• Comfortable with LinkedIn, Excel and email tools; familiarity with any CRM is an advantage.
• Willing to work partly in the evening to overlap with US customers.

What you will gain

• Real B2B SaaS sales experience selling into a global market, not domestic tele-calling.
• Product demo and customer-conversation skills on a live AppExchange product.
• Hands-on use of Salesforce CRM, Sales Navigator and AI tools for research and outreach.
• Direct mentorship from the founder and the account executive, plus a certificate and recommendation in every case.

How to apply

Email your resume to hr@h2techsoftware.com with the subject line “Sales and Marketing Trainee, [Your Name]”. In three or four lines in the email body, tell us why you want to work in B2B software sales.